Cancellation & Refund Policy

1. Cancellation Policy

You may cancel your MemoraAI subscription at any time:

• Cancel anytime from your account settings
• Access continues until the end of your billing period
• Auto-renewal will be disabled upon cancellation
• No cancellation fees apply
• 30-day data export window after cancellation

2. Refund Eligibility

Refunds are available in the following cases:

• 7-Day Money-Back Guarantee: Full refund if cancelled within 7 days of initial purchase
• Service Downtime: Prorated refund for downtime exceeding 24 hours in a month
• Duplicate Charges: Full refund for any duplicate billing errors
• Technical Issues: Refund if critical features are unavailable for extended periods

3. Non-Refundable Items

The following are not eligible for refunds:

• SMS, Email, and WhatsApp credits already consumed
• Custom development or integration fees
• Training and onboarding services already provided
• Partial month subscriptions after 7-day period

4. Refund Process

To request a refund:

1. Contact our support team at enquiry@memoraai.in
2. Provide your account details and reason for refund
3. Our team will review within 2 business days
4. Approved refunds processed within 7-10 business days
5. Refund credited to original payment method

5. Annual Subscriptions

For annual subscriptions:

• 7-day money-back guarantee applies
• After 7 days, prorated refund for unused months
• Minimum 30-day notice required
• 10% processing fee may apply for annual cancellations

6. Downgrades

When downgrading your plan:

• Changes take effect at next billing cycle
• No refunds for the current billing period
• Access to premium features continues until downgrade
• Data exceeding new plan limits must be archived

7. Contact for Refunds